March 9, 2017
The Change We Seek: Understanding EveryLibrary’s Work for Libraries
Presenter: John Chrastka, Executive Director, EveryLibrary
EveryLibrary, the first national political action committee for libraries, is advancing a policy agenda to work in local communities and with new coalitions to extend funding for libraries. In this webinar, you will learn more about EveryLibrary and the work they are doing to build voter support for public library ballot measures, to help school library communities lobby for new funding support at state and local levels, and to reach voters across the country with calls-to-action in support of their libraries and librarians. Find out about the EveryLibrary 2017 Agenda for political action and the 2017 Coalition Strategy to bring library issues and library resources for social change. Executive Director John Chrastka will discuss ways that you can be involved in this work, and how EveryLibrary is able to support your library activism projects as well. This is an “inside view” of this essential organization.
April 5, 12 noon CDT. One hour duration.
No prior registration is necessary. Just go here at the meeting time:
January 7, 2017
Working with Library Juice Press: An Orientation
Presenter: Alison M. Lewis, Chief Acquisitions Editor for Library Juice Press
This free webinar will provide an overview of the processes involved in having a book published with Library Juice Press. Topics covered will include types of books we publish, submitting a proposal, working with your editor, creating a quality manuscript, and an overview and timeline of the publishing process. The intended audience is anyone curious about our publishing process, particularly those who are potentially interested in submitting a book proposal to us. Authors and editors who currently have a book contract with us may also wish to attend. The presentation will last approximately 45 minutes, with 10-15 minutes for questions afterwards.
February 1st, 12 noon EST. One hour duration.
No prior registration is necessary. Just go here at the meeting time:
December 19, 2016
———- Forwarded message ———-
From: Stuart Lawson <email@example.com>
Date: 2016-12-19 7:56 GMT-03:00
Subject: [RLC-DISCUSS] Journal of Radical Librarianship: call for editors
The Journal of Radical Librarianship has now been running for over two years. The number of articles we’ve published has been small, but a couple of research articles have been published this year – Jennifer Soutter’s ‘The Core Competencies for 21st Century CARL (Canadian Association of Research Libraries) Librarians: through a neoliberal lens’, and Ian Clark’s ‘The digital divide in the post-Snowden era’ – and more are in the pipeline.
Since it’s been a while since we started the journal, the current editors have decided it’s time to make an explicit call for other people to get involved as well if they wish. The initial editorial group has worked well but it was formed by whoever who willing and able at the time, and it was never intended to be static. Two people have recently stepped down as editors so it would be a good time for anyone who is interested in joining to come on board.
The journal can publish articles across a wide range of subject areas. The ones we have designated to specific editors at the moment are listed on the website (https://journal.radicallibrarianship.org/index.php/journal/about) but this is by no means exhaustive and we would welcome anyone with expertise in an area they feel is not represented – or to volunteer to share editorial responsibilities for an area that is listed.
‘Editorial responsibilities’ essentially means guiding research and theory articles through peer review. Feel free to ask me anything about the process off-list if you like. In addition, please let us know if you’d be happy to lend your time as a peer reviewer.
Stuart (on behalf of the editors)
November 8, 2016
The School of Library and Information Science, along with the School of Journalism and Mass Communication, is offering a study-abroad opportunity in CUBA!
If you are interested in exploring new cultures, and particularly learning more about young people (“Generation Z”) and how they consume culture in another country, this class is for you.
This four-week open learning course is scheduled for May 15-June 10, 2017 — online for three weeks, with one week of travel in Cuba (May 29-June 3, 2017).
YOU ARE INVITED to attend an information session for this course on Thursday, Nov. 10, at 6 p.m. in Franklin Hall, room 340, at Kent State University. If you are not in the Kent, Ohio, area you can participate in the session remotely:
JOIN WEBEX MEETING
Meeting number: 715 199 653
JOIN BY PHONE
1-650-479-3208 Call-in toll number (US/Canada)
Access code: 715 199 653
The session will be recorded and later posted to this site: https://www.kent.edu/ccistudyabroad/cuba. A course overview and travel itinerary are located on that page as well.
Course description: “The Real World” Cuba: Examining Gen Z Pop Culture Across Borders
Being a teen has clear implications across the globe. This course will examine how adolescence is defined transnationally, as well as young people’s relation to culture. What does “culture” mean to contemporary young adults living in the U.S. compared to those living in other countries? What is produced for this generation in each place? How do young people consume such culture? How do they interact with it? How do they produce, claim, and consume the culture they create for themselves? And subsequently, what can we learn about transnational cultural production, dissemination, and consumption for and by young people? This course will introduce students to Generation Z and the impact of culture on their lives, comparing the US and Cuba in these respects.
The trip to Cuba includes three cities (Havana, Cienfuegos, Trinidad) and a lot of Cuban culture. We’ll spend three days in Havana, immersed in Cuban pop culture with top Cuban artists from various art, film and music collectives and interact directly with Cuba’s Gen Z. From there we’ll travel to two of Cuba’s UNESCO World Heritage Sites which will show, among other things, “true masterpieces of human creative genius.”
For more information, including course objectives and a travel itinerary, visit https://www.kent.edu/ccistudyabroad/cuba.
This course is co-taught by SLIS Assistant Professor Marianne Martens, Ph.D. (for graduate students) and JMC lecturer Wendy Wardell (for undergraduates).
Marianne Martens, Ph.D., is Assistant Professor in Kent State University’s School of Library and Information Science (SLIS). Her research and teaching cover the interconnected fields of youth services librarianship and publishing, with a special focus on Digital Youth. She is the author of Publishers, Readers and Digital Engagement: Participatory Forums and Young Adult Publishing (Palgrave Macmillan, 2016). Prior to her academic career, Martens worked in children’s publishing in New York. You can read more about her at mariannemartens.org.
Wendy Wardell, an Instructor in JMC’s Advertising sequence, has more than 14 years of B2C experience in the advertising industry. She has worked for local, national and international ad agencies including Ogilvy, Malone Advertising, WB Doner and Liggett-Stashower. She has experience in planning, directing and executing programming designed to drive sales, and she has a proven track record of increasing consumer brand loyalty. She has implemented product launches for ZYRTEC and HUGGIES and has also managed integrated communications plans for global consumer brands including Glade, Ziploc, Windex, BENADRYL and TYLENOL.
All the best,
Marketing Communications and Public Relations Specialist
School of Library and Information Science
Kent State University
I have always imagined that Paradise will be a kind of library. — Jorge Luis Borges
June 29, 2016
This year, Library Juice and Digital Library Federation (DLF) will sponsor a fellowship and travel award meant to support mid-career professionals in digital libraries and related fields.
The Library Juice + DLF Forum Fellowship is designed to offset or completely cover up to $1,250 in travel, registration, and lodging expenses associated with attending the annual DLF Forum, which will be held November 7-9, 2016 in Milwaukee, Wisconsin. The Library Juice + DLF Forum Fellow will additionally receive an invitation to special networking events. Fellows will be required to write a blog post about their experiences at the Forum, to be published by the DLF and shared in Library Juice news venues.
March 31, 2016
The preliminary program for CAPAL 16 is out and it’s very exciting. Here is Colleen Burgess’ announcement:
On behalf of the conference organizing committee, I am pleased to present the preliminary program for CAPAL16: Beyond the Library: Agency, Practice, and Society, the third annual conference of the Canadian Association of Professional Academic Librarians (CAPAL). The program can be viewed in full online at: http://conference.capalibrarians.org/program/
In keeping with the Congress 2016 theme, Energizing Communities, CAPAL16 seeks to look “Beyond the Library” to rethink how academic librarians engage with their communities within which our institutions are situated or those with whom we share disciplinary concerns or approaches. Such communities may be physical, epistemic, academic, or imagined communities, communities of identity, or those communities around us and to which we contribute.
We are honored to welcome keynote speakers Leroy Little Bear, Ry Moran, and Dr. Bonnie Stewart. Long-time advocate for First Nations education, Leroy Little Bear served as Director of the Harvard University Native American Program, and helped to design the Bachelor of Management in First Nations Governance at the University of Lethbridge. Dr. Bonnie Stewart serves as the Coordinator for Adult Teaching for the University of Prince Edward Island, where she directs and develops professional education and career development initiatives for a suite of adult education programs. Ry Moran is Director of the National Centre for Truth and Reconciliation (NCTR) at the University of Manitoba, which is tasked with preserving, protecting and providing access to all materials, statements and documents collected by the Truth and Reconciliation Commission (TRC). A Metis and graduate of the University of Victoria where he studied political science and history, Moran worked in traditional language preservation with a focus on Michif. In 2008, he received a National Aboriginal Role-Model Award, which led an invitation to Rideau Hall and his involvement with the Truth and Reconciliation Commission as Director of Statement Gathering, and eventually Directorship of the National Research Centre.
Registration for the conference is now open and available at the following link: http://congress2016.ca/register
Note that Congress fees are cheaper if you register before March 31st.
Please visit our website for further information and updates: http://conference.capalibrarians.org
The CAPAL Research & Scholarship Committee is pleased to offer a CAPAL 2016 Preconference Workshop at the University of Calgary on May 28, 2016. For further information and updates, see the pre-conference workshop webpage: http://conference.capalibrarians.org/preconference-workshop/
Also, follow us on Twitter at #CAPAL16 and join our Facebook page at https://goo.gl/dedxUU to connect with others attending.
Colleen Burgess, Communications Chair
March 21, 2016
You can get news from Library Juice Academy and Library Juice Press (and Litwin Books) via email. Here are the links to sign up:
Library Juice Academy email updates
Library Juice Press (and Litwin Books) email updates
We sometimes get requests to be put on our mailing list. Library Juice Academy hasn’t had one until now. The Library Juice Press mailing list has been going for a number of years and will continue.
May 11, 2015
Bayt al-Karameh (Haifa)
In early April, members of Librarians and Archivists with Palestine went on a follow-up trip to Jerusalem, the West Bank (Ramallah and Birzeit) and ’48 (Nazareth, Haifa, and Akka). We’ve just posted a report/solidarity statement (reproduced in full below), as we did after our initial delegation in 2013. Note the last section with some specific ideas for projects and campaigns we may embark on—if you think you might like to get involved, join the LAP network. If you want to join LAP’s (low-traffic!) email announcement list, send a blank message to firstname.lastname@example.org. You can also follow @Librarians2Pal on Twitter and like our Facebook page.
Librarians and Archivists with Palestine 2015 Delegation Report and Solidarity Statement
In April 2015, nine librarians from four countries traveled to Palestine for an in-depth trip to follow up on the work of our 2013 delegation. In 2013, sixteen librarians had met with representatives from academic libraries, cultural centers, community education spaces, family libraries, museums, media centers, special collections, and more. From that delegation, the Librarians and Archivists with Palestine network was formed, and within this network, an advisory board of Palestinian librarians, archivists, information workers, and activists was convened.
Since 2013, our small group of sixteen delegation participants has grown to a network of almost 100 members in 15 countries. We have created a website profiling organizations we met with in Palestine. We have made art, spoken at conferences, written articles, read poetry on the subway, and encouraged hundreds of people to read Palestinian literature.
Our April 2015 delegation was divided into two streams. One stream focused on academic and research libraries and issues related to knowledge production in Palestine, with a focus on such topics as cataloging and classification, library outreach, library science education and training, open access publication, translation, and technology. The academic and research libraries stream met with Birzeit University Library, the Palestinian Library and Information Consortium (PALICO), Palestinian Academic Society for the Study of International Affairs (PASSIA), Institute for Palestine Studies, and Mada Al-Carmel.
The second stream focused on access to children’s literature in Arabic, both inside the West Bank and inside ‘48 (Israel), and met with representatives from the Tamer Institute, Qattan Foundation, Al-Tufula Center, International Board on Books for Young People – Palestine section, and Palestinian public and school librarians in the West Bank and ‘48. The two streams joined to visit Maktabat Kul Shay (Haifa), Dar Al-Aswar (Akka), the Educational Bookshop (Jerusalem), and a number of other organizations.
In all our travels and work, we respected the Palestinian civil society call for boycott, divestment, and sanctions (BDS) against Israel and did not partner with any organization that violates this call. As librarians and archivists, as people who believe in access to information, we affirm that institutional academic and cultural boycotts are appropriate responses to curtailed freedoms and are effective tools for change.
As we traveled, we continued to see and learn about the effects of Israeli occupation on Palestinian life. We passed by the weaponized apartheid wall, checkpoints, and segregated roads. We noticed the rapid proliferation of Israeli settlements on hilltops above Palestinian villages, even larger in number and size than what some of us had seen in 2013, evidence of the ongoing theft of land and forced displacement that Palestinians have been experiencing for decades.
In all our meetings, we heard about the “enemy state” designation that prevents literature from being sent directly to Palestinian stores and libraries if it has originated in Lebanon, Syria, Iran, and sometimes other countries. This is a particular problem with Lebanon, a major hub of Arabic-language publishing.
We were told about the book shipments into the West Bank that might be returned to Amman, quarantined for days (at a cost of 1000 shekels per day), or destroyed depending on Israeli inspectors’ arbitrary decisions.
People shared stories of individuals bringing books into Palestine—from London to Jerusalem, from Jerusalem to Ramallah, from Ramallah to Gaza, from Ramallah to Haifa, or from Lebanon to Jordan to Ramallah—a process that is neither scalable nor easily sustainable.
We heard about the widespread unauthorized printing and copying of Arabic-language literature that render publishing and writing risky and sometimes unsustainable ventures, but also make literature accessible to the majority of readers who have trouble affording original publications.
We heard how journalists and editors at Palestinian newspapers and magazines have adapted to continuing Israeli censorship by engaging in self-censorship.
We heard from booksellers, writers, and librarians about the need for more local stories written by Palestinians for Palestinians. One cultural center director in Nablus estimated that 90% of children’s books there have been translated from other cultures. In Haifa, librarians talked about how a lack of local young adult literature leads Palestinian teens to prefer to read in Hebrew or English than in Arabic.
People also discussed the need to get Palestinian voices out into the rest of the world, and suggested translations from the original Arabic as a powerful and necessary step in the process. Palestinian writers themselves need more opportunities to get out of occupied territory and travel.
In both the West Bank and ’48, people talked about insufficient school budgets that leave little or no money for school librarians to stock their shelves with quality books. In ’48, discrepancies in headcount calculations and funding levels hit Palestinian students hardest, leaving them with overcrowded classrooms and paltry resources.
We heard about the myriad ways that Israeli universities suppress the academic freedom of Palestinian students and faculty in ‘48—apartheid, racism, and censorship at these schools creates a chilling effect that makes it difficult for Palestinian scholars working in ‘48 to openly engage in activism and organizing on campus and to publish their work.
We were told about the limited approved vendor lists set by the Israeli government in ’48 that result in a chain of informal agents, each levying their own fees, that librarians must tap just to get needed books from desired publishing houses who aren’t on the list.
Academic librarians from the PALICO consortium spoke to us about the challenges of acquiring access to databases and other electronic resources for their library users, as so many of these tools are behind a paywall, and prohibitively expensive. We learned that the active engagement of PALICO librarians with global networks and programs like Research4Life and EIFL has allowed Palestinian academic libraries to mobilize resources for their user groups in the context of this private commodification of scholarly information sources. A librarian at Birzeit University told us, “We don’t have freedom of information and we struggle to give the right education and information to Palestinian people.”
We heard about Gaza, where 180 schools and 5 universities were damaged in Israel’s 2014 assaults on the region. Two IBBY (International Board on Books for Young People) libraries were completely destroyed. It is now virtually impossible to bring in books (among other resources) through the tunnels from Egypt to Gaza. Smaller libraries have few books despite large and avid user bases.
We met courageous and innovative publishers in the Galilee including Dar Al-Aswar, established in 1974 as part of the struggle to renew Palestinian identity and culture, and the four-year-old Rayya Publishing, which has already released around 100 books (mainly new publications) by Palestinian writers from all over.
We heard about programs to encourage reading, from “Daddy Read To Me” by Ramallah’s Tamer Institute, to bilingual (Arabic and English) author events at the Educational Bookshop in East Jerusalem, to the emphasis on learning and creativity that makes Haifa’s Beit Al-Karme “More Than a Library,” to “My Mother Is Reading for Me” for pre-kindergarten children in Nablus, to the initiative of Nazareth’s Al-Tufula Pedagogical Centre to produce children’s books so appealing they’re “eatable.”
We learned about both new and longstanding initiatives at research centres like Mada Al-Carmel in Haifa and the Institute for Palestine Studies in Ramallah, to collect, describe, digitize, and make accessible archival sources and oral histories from Palestinians in ‘48 and the West Bank.
We heard from Palestinian academic librarians developing vital knowledge platforms for their communities and for researchers around the world. The Birzeit University Law Library’s legal database Al-Muqtafi gathers and makes searchable a comprehensive collection of all legislation enacted in Palestine from the mid-nineteenth century to the present, in both Arabic and English search interfaces. Cataloguers at Birzeit created and continually add to an Arabic-language equivalent of the Library of Congress subject headings.
We saw how Mada Al-Carmel in Haifa serves as a haven and a hub for Palestinian researchers who may not otherwise find institutional support in ‘48, nurturing academic inquiry and engaged scholarship beyond the constraints of the university. Mada Al-Carmel’s programs bring seminars, workshops, and discussion groups into community spaces, and their electronically published research is freely accessible.
On the last day of our trip, Al Bireh Municipality hosted us in their public library for a meeting of our Palestinian advisory board. We reported on our week of meetings, brought forward a number of ideas, and asked people what they thought we should pursue. We learned more about struggles for different kinds of libraries in Palestine and heard a variety of views from our board members, who came from the Ramallah area, Jerusalem, and Akka, and who work in public, government, university, and school libraries, as well as publishing houses and community organizations. This was a great closing for our visit, and it helped solidify long-term relationships with our colleagues in Palestine.
Following our visit, we have a much better (though not complete) understanding of the specific issues we focused on during our trip. We are committed to working directly with our partners in Palestine on projects that are both concretely useful and politically meaningful. We hope to support professional development among library staff at universities by looking into the translation of new library science materials into Arabic; helping to raise scholarships for Palestinian librarians to attend conferences and university programs; and participating in regular discussions and workshops. We will investigate ways for people around the world to support the collections of Palestinian school libraries while discussing the political context that has created these needs. We plan to look into facilitating the translation of Palestinian children’s books from Arabic into other languages, and to distribute this literature in our communities. We hope to connect with colleagues in Gaza and raise awareness about the unique issues they face. We will continue to develop curricula to accompany the archival box set of materials that we created after our 2013 delegation. We reiterate our commitment to join BDS (boycott, divestment, and sanctions) campaigns, to engage in critical examination of our positions of privilege, and to support Palestinian self-determination and access to information in and about Palestine.
Librarians and Archivists with Palestine 2015 delegation:
Eva Devos, Children’s Literature Specialist, Antwerp, Belgium
Jessamy Klapper, Caseworker, Brooklyn, NY, US
Jessa Lingel, Researcher, Boston, MA, US
Hannah Mermelstein, School Librarian, Brooklyn, NY, US
Melissa Morrone, Public Librarian, Brooklyn, NY, US
Vani Natarajan, Research and Instruction Librarian, Brooklyn, NY, US
Elisabet Risberg, Public Librarian, Stockholm, Sweden
Kevin Sanders, E-Resources Librarian, Bath, UK
Tom Twiss, Liaison Librarian, Pittsburgh, PA, US
February 27, 2015
A Complete Guide to Separatist Movements and Aspirant Nations, from Abkhazia to Zanzibar
Author: Christopher F. Roth
Published: March 1st, 2015
Printed on acid-free paper
Publisher: Litwin Books
This full color reference book is an entertaining and informative look at contemporary struggles for independence around the world. The separatist, nationalist, and independence movements described range from serious and violent to cheeky and imaginative, collectively revealing the passion that people feel about their identity and roots in a globalized world. This book will be a pleasure to anyone who is fascinated by geography and the world’s cultures. The author’s depth of knowledge and sense of humor are a unique combination. Includes maps and illustrations.
Chris Roth is a social-cultural and linguistic anthropologist with an interest in the symbolic politics of nationalism and ethnicity. He has worked extensively with indigenous groups in northern British Columbia and southeast Alaska and is the author of an ethnography of the Tsimshian Nation. He has also done research with and about New Age and paranormal subcultures in the U.S. and elsewhere.
February 16, 2015
Just a brief note about the thing that stuck in my mind the most from ALA Midwinter. It is called MUSICat (i.e. “Music @” as well as Music Catalog, a logical name for what it is). They had a booth across from ours, and I chatted with Kelly Hiser about their service.
What they do is work with an area’s local musicians and local libraries to put them together, so that the local music is licensed and available for free to local library patrons. They provide an interface that libraries can us, and provide assistance to libraries in setting up license agreements with the musicians. The musicians get more local exposure, and library patrons get their local culture more easily. I haven’t seen it in action, but they have a service with the Madison Public Library (Madison, Wisconsin, where MUSICat is based), and they are working to get something launched with the Edmonton Public Library in a couple of months.
If you think this idea would work for your library, you should get in touch with them, via www.musicat.co.
February 7, 2015
On behalf of the conference organizing committee, I’m pleased to present the preliminary program for CAPAL15: Academic Librarianship and Critical Practice, the second annual conference of the Canadian Association of Professional Academic Librarians (CAPAL). The program can be viewed in full online at bit.ly/CAPAL15program.
The program features sessions on a wide range of topics, from open access to critical pedagogy and information literacy to digitization to philosophy to academic freedom to corporatization and neoliberalism, and much more. We are also excited to welcome our keynote speakers, renowned cultural critic and public intellectual Henry Giroux (McMaster University) and critical LIS scholar Sarah T. Roberts (Western University). We hope you enjoy this exceptional program.
Registration for the conference is now open and available at the following link: http://congress2015.ca/register. Note that Congress fees are cheaper if you register before March 31st.
Please visit our website for further information and updates:
Also, join our Facebook event page at bit.ly/CAPAL15Facebook to connect with others attending, as well as following us on Twitter at #CAPAL15.
Dave Hudson, CAPAL15 Program Chair
February 5, 2015
Litwin Books provides financial support to scholars in LIS and related fields for travel to conferences they attend, domestically or internationally. Travel grants are limited to $500 for domestic conferences and $1000 for travel to a conference outside the recipient’s home country. No more than one grant is available per recipient per year, and grants over the course of the year are limited to available funds.
Applications should include a CV, the accepted abstract for the presentation, or the paper itself if available, as well as any information about the conference that may be helpful. Evaluation will be based in part on the paper’s “fit” with the publishing program of Litwin Books and its associated imprints.
Except in unusual circumstances, funds will be a reimbursement of travel and lodging expenses up to the award amount, based on documentation of the expense and evidence that you participated in the conference (nametag, program, tweets, etc.)
Applications may be sent to email@example.com any time prior to the conference. There are no other deadlines, and we accept applications throughout the year.
We ask that you acknowledge the travel grant in your presentation and on your CV.
February 2, 2015
The Barnard Library will award two grants of $2,500 to researchers using its Archives, Zine Library or Barnard Center for Research on Women collection.
Undergraduate and graduate students, professors and independent scholars from outside the New York metropolitan area are encouraged to apply.
Particular strengths of the three collections are the history of the college, second and third wave feminist and LGBTQ print ephemera (1970s-present newsletters, pamphlets, zines, etc.), riot grrrl, late 20th century girlhood, 20th century women’s education, NYC modern dance history, representations of women’s sexuality and embodiment, contemporary zine culture, zines by women of color.
Award money may be used for whatever will facilitate the researcher’s work at Barnard, e.g., travel, housing, childcare.
Applications will be accepted through February 15, 2015. Award notifications will be sent to applicants by April 30, 2015 for research to be conducted at Barnard during the period July 1, 2015 – June 30, 2016.
Librarians at Barnard were inspired to create this program by similar awards at Columbia University and the Sallie Bingham Center for Women’s History and Culture
November 21, 2014
This is pretty exciting. In the Library with the Lead Pipe, the library practice journal that started as a blog, is announcing their creation of a non-profit for developing library projects and librarians’ professional development. It is called Library Pipeline. They write:
In Brief: We’re creating a nonprofit, Library Pipeline, that will operate independently from In the Library with the Lead Pipe, but will have similar and complementary aims: increasing and diversifying professional development; improving strategies and collaboration; fostering more innovation and start-ups, and encouraging LIS-related publishing and publications. In the Library with the Lead Pipe is a platform for ideas; Library Pipeline is a platform for projects.
June 16, 2014
Jennifer Sweeney teaches at the College of Computing and Informatics at Drexel University and in the Department of Information Studies at UCLA, and is a program evaluation consultant for libraries and other public agencies and nonprofits. She is scheduled to teach a series of classes for Library Juice Academy, which we are calling the “Painless Research” series. We describe the series as follows:
The Painless Research Series provides an overview of basic research techniques needed by library managers and other staff in different workplace sectors, such as service quality, customer satisfaction, and operational metrics, or in specific tools such as surveys and focus groups. Participants develop skills in formulating typical research questions and strategies, making use of existing studies and data, collecting and analyzing data, and tailoring presentations for different audiences.
Jennifer Sweeney agreed to do an interview for the Library Juice Academy blog, to help give people a better sense of what will be covered in these classes, what needs they address, and a little bit about herself as the instructor.